Sutherland Interview Experience - 21-01-2016, LBRCE, MYLAVARAM.
Interview experience:
Friends, recently I have attended Sutherland company placement. It was quite easy. There are only 2 type of recruitment process.
1) Voice.
2) Non voice.
1) Essay writing:
(It is non-voice process in which they will check how we are representing the essay which was given and one point is thiis not a elimination round).
2) GD:
In this, they have made 20 batches each batches consist of 31 people. Friends, it was quite tough to be selected in this round because in each batch the interviewer selected only one person who has a sweet voice with good fluency (as it is a call centre they require a person with sweet voice). So guys don't be loud at this round be cool and express your views in low voice. Unfortunately no one is selected in some batches.
3) TELEPHONIC ROUND:
Those people who are selected from GD. After completing GD, they are only 19 students from 450 students. These 19 students attended telephonic round in which you will be supplied with a phone in which you will get a call from the Sutherland officers who are in Canada. Now you have to answer the question what they are asking. Guys some of my friends are unable to understand their slang and they got disqualified in that round. So please be careful while answering. The questions are basics like 1 why Sutherland etc.
From total 450 members only 10 got selected. In GD, most of the people got rejected by the interviewer, so be careful at GD and be your voice like sweet. The interviewer doesn't see how much matter you are saying in GD. He will check how you way of slang and fluency.
So guys, all the best.
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SUTHERLAND PAPER - 29 SEP 2008 - CHENNAI
Hi Friends
I attended Sutherland walk-in on 29.9.08, for technical support executives, in Santhome, at Chennai. First there will be an online registration, and then the next round will be the communication skill round, you will be selected if your communication skill is good. Then the next round will be the online test, here are some questions which I got.
ONLINE TEST 1 : (ANALYTICAL)
The analytical section consists of 20 questions, time 20 minutes, all were simple only.
1. Find the next number in the series 5, 20, 24, 6, 2, 8, ?
2. If a car covers 300 miles in 2 hrs, then what is the velocity of the car?
3. If a gold chain is broken into 3 pieces, then how many number of openings required to make a full chain again.
4. What is 10% of 50?
5. If RANGE is coded as 12345, RANDOM is coded as 123678, the how can PAKISTAN as?
6. Which one is greater 71/8, 3/4, 7/9?
7. 20/0.8=?
8. A lady points out the man and said “this man mother is the only daughter of my mother”, then how is the lady relates to the man?
9. My father has three sisters, and each children of my grand father having two children each. Then how many cousins I have?
10. If MANGO is coded as 82347 then ……….. is coded as?(I forgot this )
11. 2268
8820
1512
What is the answer of the division of the addition of all three rows by the first row?
ONLINE TEST 2 : (VERBAL)
This section also consists of 20 questions in 20 minutes, somewhat difficult only.
TYPING TEST:
If you clear the above two online test then there will be a typing test of 2 minutes, the accuracy should be more than 90%, and total words typed per minute is 25.
WRITTEN TEST:
If you clear the above three rounds then there will be a written test round, here you will be asked to write about a topic for about fifteen to twenty lines. NOTE: Those who are not having the HR reference won’t clear this round.
HR ROUND:
Final round will be the HR round.
NOTE: friends, from my experience I can say, being a fresher, for this technical support executive job, if u have the employee reference or the HR reference means you can easily clear the communication skill round. But you will get job, only if you are having the HR reference or your communication and technical knowledge are extraordinary good.
ALL THE BEST
R.Rajaram,
Vellore.
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SUTHERLAND PAPER
SUTHERLAND GLOBAL SERVICES
Technical Screening Assessment (version 1.0)
1) How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
2) ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
3) If a computer's BIOS allow, you can boot from a CD-ROM
a. true
b. false
4) CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
5) Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM
6) Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS
7) Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512
8) What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/ system/ make start up disk
9) scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives
10) A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program
11) What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system
12) your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting
13) which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel
14) On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel
15)which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
16) What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK
17) which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer
18) Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16
19) You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive
20) The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR
21) What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.
22) Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device
23) What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor
24) which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45
25) From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network
26) Your customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. "D"
b. "E"
c. "F"
d. "F"
27) Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS
d. IEEE 1394
28) You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined
29) You rare reported that the monitor at a client's place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.
30) Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT
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Sutherland Placement Paper (Technical Test Paper)
Paper: Sutherland Placement Paper (Technical Test Paper)
1) How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
2) ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
3) If a computer's BIOS allow, you can boot from a CD-ROM
a. true
b. false
4) CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
5) Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM
6) Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS
7) Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512
8) What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk
9) scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives
10) A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program
11) What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system
12) your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting
13) which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel
14) On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel
15)which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
16) What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK
17) which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer
18) Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16
19) You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive
20) The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR
21) What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.
22) Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device
23) What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor
24) which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45
25) From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network
26) Your customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. "D"
b. "E"
c. "F"
d. "F"
27) Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS2
d. IEEE 1394
28) You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined
29) You rare reported that the monitor at a client's place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.
30) Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT
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SUTHERLAND PLACEMENT PAPER (TECHNICAL SCREENING)
PAPER : SUTHERLAND PLACEMENT PAPER (TECHNICAL SCREENING)
1. What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK
2. which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer
3. Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16
4. You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive
5. The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR
6. What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.
7. Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device
8. What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor
9. which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45
10. From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network
11. Your customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. "D
b. "E
c. "F
d. "F
12. Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS2
d. IEEE 1394
13. You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined
14. You rare reported that the monitor at a client's place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.
15. Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT
16.which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
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SUTHERLAND PLACEMENT PAPER (TECHNICAL SCREENING ASSESSMENT)
PAPER : SUTHERLAND PLACEMENT PAPER (TECHNICAL SCREENING ASSESSMENT)
1) How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
2) ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
3) If a computer's BIOS allow, you can boot from a CD-ROM
a. true
b. false
4) CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
5) Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM
6) Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS
7) Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512
8) What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk
9) scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives
10) A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program
11) What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system
12) your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting
13) which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel
14) On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel
15)which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
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SUTHERLAND PAPER-2008 ONLINE TEST : (ANALYTICAL and Technical Screening)
SUTHERLAND PAPER-2008 ONLINE TEST : (ANALYTICAL and Technical Screening)
1. Find the next number in the series 5, 20, 24, 6, 2, 8, ?
2. If a car covers 300 miles in 2 hrs, then what is the velocity of the car?
3. If a gold chain is broken into 3 pieces, then how many number of openings
required to make a full chain again.
4. What is 10% of 50?
5. If RANGE is coded as 12345, RANDOM is coded as 123678, the how can PAKISTAN
as?
6. Which one is greater 71/8, 3/4, 7/9?
7. 20/0.8=?
8. A lady points out the man and said "this man mother is the only daughter of
my mother, then how is the lady relates to the man?
9. My father has three sisters, and each children of my grand father having two
children each. Then how many cousins I have?
10. If MANGO is coded as 82347 then .. is coded as?(I forgot this )
Technical Screening
1)How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
2)ISDN uses --technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
3)If a computer's BIOS allow, you can boot from a CD-ROM
a. true
b. false
4).CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
5)Firmware refers to what component?
a.Hard drives
b. Floppy drives
c.BIOS
d. RAM
6)Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c.hard drive
d.BIOS
7)Conventional memory is the first ---k?
a.1024
b.1048
c.640
d.512
8)What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
10)A user complains that when opening email attachments, the attachments
disappear or cause an application error. What could cause this problem?
a.a possible virus
b.an incorrect setting in config.sys
c.autoexec.bat loading improperly
d.an incorrectly installed e-mail program
11)What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing
access patterns
c. provides more useful memory by moving device control data to extended
memory
d. modifies application programs to work correctly with devices attached
to a system
12). your modern will not detect a dial tone. What is the most two likely
cause?
a. phone line may be defective
b. modem is set for tone dial
c.the ISP is down
d.the modem is set to disable call waiting
13) which of the following is the newest type of connector for a printer
interface?
a.USB
b.Serial
c. SCSI
d.Paralle
l
14) On a system with one hard drive and one CD-ROM what is
the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c.Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel
15)which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
16) What command will restore a backup copy of the registry
from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK
17)which utility is used to partition a new hard drive in windows 98?
a. FDISK
b.Format
c.Partition Manager
d.Windows Explorer
18)Which of the following conversions is possible in windows 98?
a.FAT 16 to NTFS
b.FAT 32 to FAT 16
c.Fat 16 to Fat32 and Fat32 to Fat 16
d.Fat 16 to Fat 32 but not Fat 32 to Fat 16
19) You have replaced the CMOS battery. What must you do next?
a.FDISK
b.Reinstall the OS
c.Set the date and time
d.Format the hard drive
20) The first physical sector in any bootable hard disk contains
which of the following?
a.File Structure
b.Data structure
c.MBR
d.LBR
21)What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b.Passive partition
c.Dynamic partition
d.Extended partition Associated entries in the FAT are removed.
22)Which of the following device is designed for an AGP slot?
a.HDD
b.SerialPort
c.Video card
d.External Storage Device
23)What has occurred when HDD fails, making a grinding noise?
a.controller failure
b.the read/ write head is in contact with the platter
c.hard drive is in power save
d. hard drive is in labor
24)which type of connector is used by analog modems?
a. AUI
b.BNC
c. RJ-11
d.RJ-45
25)From which control panel option in Windows 95 can u create a startup
disk?
a.system
b.admin
c.add/remove programs
d.network
26)Your customer has bought a second hard disk and added it an existing
computer. The first hard disk is having one primary partition and extended
partition. The extended partition is divided into two logical drivers D and E.
when you install the second hard drive and format it, what would be the drive
letter assigned to the first logical drive on the extended partition of hard
disk? Assume that the second hard disk has one primary partition and only one
logical drive on the extended partition.
a."D"
b."E"
C."F"
D."F"
27)Which port can the keyboard be connected to?
a.parallel port
b.VGA port
c.PS
d.IEEE 1394
28) You get a CMOS checksum error upon boot. What is the most likely cause?
a.power supply failure
b.BIOS need to be updated
c.CMOS battery is nearing end of life
d.HDD types are incorrectly defined
29)You rare reported that the monitor at a client's place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a.wear wrist strap to prevent ESD damage to the monitor
b.Make sure that the power is switched off and the power cord is plugged out.
c.Make sure that the ESD is grounded properly
d.Connect the monitor as well as the wrist strap to the ground.
30) Which of the following files is NOT required for DOS to boot?
a.COMMAND.COM
b.MSDOS.SYS
c.IO.SYS
d.AUTOEXEC.BAT
----------------------------------------------------------------------------------------------------------------------------------------------------
Interview experience:
Friends, recently I have attended Sutherland company placement. It was quite easy. There are only 2 type of recruitment process.
1) Voice.
2) Non voice.
1) Essay writing:
(It is non-voice process in which they will check how we are representing the essay which was given and one point is thiis not a elimination round).
2) GD:
In this, they have made 20 batches each batches consist of 31 people. Friends, it was quite tough to be selected in this round because in each batch the interviewer selected only one person who has a sweet voice with good fluency (as it is a call centre they require a person with sweet voice). So guys don't be loud at this round be cool and express your views in low voice. Unfortunately no one is selected in some batches.
3) TELEPHONIC ROUND:
Those people who are selected from GD. After completing GD, they are only 19 students from 450 students. These 19 students attended telephonic round in which you will be supplied with a phone in which you will get a call from the Sutherland officers who are in Canada. Now you have to answer the question what they are asking. Guys some of my friends are unable to understand their slang and they got disqualified in that round. So please be careful while answering. The questions are basics like 1 why Sutherland etc.
From total 450 members only 10 got selected. In GD, most of the people got rejected by the interviewer, so be careful at GD and be your voice like sweet. The interviewer doesn't see how much matter you are saying in GD. He will check how you way of slang and fluency.
So guys, all the best.
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SUTHERLAND PAPER - 29 SEP 2008 - CHENNAI
Hi Friends
I attended Sutherland walk-in on 29.9.08, for technical support executives, in Santhome, at Chennai. First there will be an online registration, and then the next round will be the communication skill round, you will be selected if your communication skill is good. Then the next round will be the online test, here are some questions which I got.
ONLINE TEST 1 : (ANALYTICAL)
The analytical section consists of 20 questions, time 20 minutes, all were simple only.
1. Find the next number in the series 5, 20, 24, 6, 2, 8, ?
2. If a car covers 300 miles in 2 hrs, then what is the velocity of the car?
3. If a gold chain is broken into 3 pieces, then how many number of openings required to make a full chain again.
4. What is 10% of 50?
5. If RANGE is coded as 12345, RANDOM is coded as 123678, the how can PAKISTAN as?
6. Which one is greater 71/8, 3/4, 7/9?
7. 20/0.8=?
8. A lady points out the man and said “this man mother is the only daughter of my mother”, then how is the lady relates to the man?
9. My father has three sisters, and each children of my grand father having two children each. Then how many cousins I have?
10. If MANGO is coded as 82347 then ……….. is coded as?(I forgot this )
11. 2268
8820
1512
What is the answer of the division of the addition of all three rows by the first row?
ONLINE TEST 2 : (VERBAL)
This section also consists of 20 questions in 20 minutes, somewhat difficult only.
TYPING TEST:
If you clear the above two online test then there will be a typing test of 2 minutes, the accuracy should be more than 90%, and total words typed per minute is 25.
WRITTEN TEST:
If you clear the above three rounds then there will be a written test round, here you will be asked to write about a topic for about fifteen to twenty lines. NOTE: Those who are not having the HR reference won’t clear this round.
HR ROUND:
Final round will be the HR round.
NOTE: friends, from my experience I can say, being a fresher, for this technical support executive job, if u have the employee reference or the HR reference means you can easily clear the communication skill round. But you will get job, only if you are having the HR reference or your communication and technical knowledge are extraordinary good.
ALL THE BEST
R.Rajaram,
Vellore.
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SUTHERLAND PAPER
SUTHERLAND GLOBAL SERVICES
Technical Screening Assessment (version 1.0)
1) How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
2) ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
3) If a computer's BIOS allow, you can boot from a CD-ROM
a. true
b. false
4) CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
5) Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM
6) Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS
7) Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512
8) What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/ system/ make start up disk
9) scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives
10) A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program
11) What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system
12) your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting
13) which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel
14) On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel
15)which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
16) What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK
17) which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer
18) Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16
19) You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive
20) The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR
21) What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.
22) Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device
23) What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor
24) which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45
25) From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network
26) Your customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. "D"
b. "E"
c. "F"
d. "F"
27) Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS
d. IEEE 1394
28) You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined
29) You rare reported that the monitor at a client's place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.
30) Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT
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Sutherland Placement Paper (Technical Test Paper)
Paper: Sutherland Placement Paper (Technical Test Paper)
1) How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
2) ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
3) If a computer's BIOS allow, you can boot from a CD-ROM
a. true
b. false
4) CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
5) Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM
6) Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS
7) Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512
8) What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk
9) scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives
10) A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program
11) What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system
12) your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting
13) which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel
14) On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel
15)which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
16) What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK
17) which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer
18) Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16
19) You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive
20) The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR
21) What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.
22) Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device
23) What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor
24) which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45
25) From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network
26) Your customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. "D"
b. "E"
c. "F"
d. "F"
27) Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS2
d. IEEE 1394
28) You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined
29) You rare reported that the monitor at a client's place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.
30) Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT
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SUTHERLAND PLACEMENT PAPER (TECHNICAL SCREENING)
PAPER : SUTHERLAND PLACEMENT PAPER (TECHNICAL SCREENING)
1. What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK
2. which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer
3. Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16
4. You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive
5. The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR
6. What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.
7. Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device
8. What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor
9. which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45
10. From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network
11. Your customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. "D
b. "E
c. "F
d. "F
12. Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS2
d. IEEE 1394
13. You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined
14. You rare reported that the monitor at a client's place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.
15. Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT
16.which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
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SUTHERLAND PLACEMENT PAPER (TECHNICAL SCREENING ASSESSMENT)
PAPER : SUTHERLAND PLACEMENT PAPER (TECHNICAL SCREENING ASSESSMENT)
1) How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
2) ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
3) If a computer's BIOS allow, you can boot from a CD-ROM
a. true
b. false
4) CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
5) Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM
6) Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS
7) Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512
8) What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk
9) scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives
10) A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program
11) What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system
12) your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting
13) which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel
14) On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel
15)which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
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SUTHERLAND PAPER-2008 ONLINE TEST : (ANALYTICAL and Technical Screening)
SUTHERLAND PAPER-2008 ONLINE TEST : (ANALYTICAL and Technical Screening)
1. Find the next number in the series 5, 20, 24, 6, 2, 8, ?
2. If a car covers 300 miles in 2 hrs, then what is the velocity of the car?
3. If a gold chain is broken into 3 pieces, then how many number of openings
required to make a full chain again.
4. What is 10% of 50?
5. If RANGE is coded as 12345, RANDOM is coded as 123678, the how can PAKISTAN
as?
6. Which one is greater 71/8, 3/4, 7/9?
7. 20/0.8=?
8. A lady points out the man and said "this man mother is the only daughter of
my mother, then how is the lady relates to the man?
9. My father has three sisters, and each children of my grand father having two
children each. Then how many cousins I have?
10. If MANGO is coded as 82347 then .. is coded as?(I forgot this )
Technical Screening
1)How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
2)ISDN uses --technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
3)If a computer's BIOS allow, you can boot from a CD-ROM
a. true
b. false
4).CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
5)Firmware refers to what component?
a.Hard drives
b. Floppy drives
c.BIOS
d. RAM
6)Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c.hard drive
d.BIOS
7)Conventional memory is the first ---k?
a.1024
b.1048
c.640
d.512
8)What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
10)A user complains that when opening email attachments, the attachments
disappear or cause an application error. What could cause this problem?
a.a possible virus
b.an incorrect setting in config.sys
c.autoexec.bat loading improperly
d.an incorrectly installed e-mail program
11)What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing
access patterns
c. provides more useful memory by moving device control data to extended
memory
d. modifies application programs to work correctly with devices attached
to a system
12). your modern will not detect a dial tone. What is the most two likely
cause?
a. phone line may be defective
b. modem is set for tone dial
c.the ISP is down
d.the modem is set to disable call waiting
13) which of the following is the newest type of connector for a printer
interface?
a.USB
b.Serial
c. SCSI
d.Paralle
l
14) On a system with one hard drive and one CD-ROM what is
the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c.Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel
15)which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer
16) What command will restore a backup copy of the registry
from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK
17)which utility is used to partition a new hard drive in windows 98?
a. FDISK
b.Format
c.Partition Manager
d.Windows Explorer
18)Which of the following conversions is possible in windows 98?
a.FAT 16 to NTFS
b.FAT 32 to FAT 16
c.Fat 16 to Fat32 and Fat32 to Fat 16
d.Fat 16 to Fat 32 but not Fat 32 to Fat 16
19) You have replaced the CMOS battery. What must you do next?
a.FDISK
b.Reinstall the OS
c.Set the date and time
d.Format the hard drive
20) The first physical sector in any bootable hard disk contains
which of the following?
a.File Structure
b.Data structure
c.MBR
d.LBR
21)What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b.Passive partition
c.Dynamic partition
d.Extended partition Associated entries in the FAT are removed.
22)Which of the following device is designed for an AGP slot?
a.HDD
b.SerialPort
c.Video card
d.External Storage Device
23)What has occurred when HDD fails, making a grinding noise?
a.controller failure
b.the read/ write head is in contact with the platter
c.hard drive is in power save
d. hard drive is in labor
24)which type of connector is used by analog modems?
a. AUI
b.BNC
c. RJ-11
d.RJ-45
25)From which control panel option in Windows 95 can u create a startup
disk?
a.system
b.admin
c.add/remove programs
d.network
26)Your customer has bought a second hard disk and added it an existing
computer. The first hard disk is having one primary partition and extended
partition. The extended partition is divided into two logical drivers D and E.
when you install the second hard drive and format it, what would be the drive
letter assigned to the first logical drive on the extended partition of hard
disk? Assume that the second hard disk has one primary partition and only one
logical drive on the extended partition.
a."D"
b."E"
C."F"
D."F"
27)Which port can the keyboard be connected to?
a.parallel port
b.VGA port
c.PS
d.IEEE 1394
28) You get a CMOS checksum error upon boot. What is the most likely cause?
a.power supply failure
b.BIOS need to be updated
c.CMOS battery is nearing end of life
d.HDD types are incorrectly defined
29)You rare reported that the monitor at a client's place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a.wear wrist strap to prevent ESD damage to the monitor
b.Make sure that the power is switched off and the power cord is plugged out.
c.Make sure that the ESD is grounded properly
d.Connect the monitor as well as the wrist strap to the ground.
30) Which of the following files is NOT required for DOS to boot?
a.COMMAND.COM
b.MSDOS.SYS
c.IO.SYS
d.AUTOEXEC.BAT
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